General Terms and Conditions of Sale (GTC) – MOLM
1. Scope
These General Terms and Conditions of Sale (GTC) govern the sale of gift vouchers offered by MOLM through its online platform.
By placing an order on the platform, the purchaser fully and unconditionally accepts these GTC.
Gift vouchers are intended for both individuals and business customers, unless otherwise stated.
2. Seller Identification
MOLM
Registered office: 26, avenue de la Faïencerie
Email: contact@molm-care.com
3. Description of the Service
MOLM sells gift vouchers redeemable within a network of partners listed on the platform.
Gift vouchers represent a monetary value that may be used to pay for all or part of a service or product offered by a partner participating in the MOLM programme.
The list of partners may change during the gift voucher’s validity period.
4. Orders and Formation of the Contract
The presentation of gift vouchers on the platform constitutes an invitation to place an order and does not constitute a legally binding offer.
The contract is concluded when MOLM confirms the order by email after receiving payment.
An order confirmation summarising the purchase is sent to the purchaser by email.
5. Prices and VAT Treatment
All amounts displayed are expressed in euros.
MOLM gift vouchers constitute multi-purpose vouchers: at the time of issue, the service or product that will be selected, and the applicable VAT treatment, have not yet been determined.
Consequently, no VAT is charged on the value of the gift voucher when purchased from MOLM. The proof of purchase issued by MOLM therefore does not entitle the purchaser to deduct VAT on that value.
When the gift voucher is redeemed, the partner applies, where applicable, the VAT corresponding to the services or products actually supplied, in accordance with the applicable regulations and the partner’s tax status. Any invoice relating to those services or products must be requested directly from the relevant partner.
Any entitlement to deduct VAT depends on the customer’s tax status, the nature and business use of the expenditure, and possession of a compliant invoice. MOLM does not guarantee any entitlement to deduct VAT, including for a business that purchases a gift voucher to give to a third party.
Any service or delivery fees charged separately by MOLM are subject to their own VAT treatment, which is specified during checkout.
Payment may be made using the payment methods offered during checkout.
The gift voucher is issued only once payment has been validated.
6. Delivery of the Gift Voucher
The gift voucher is delivered electronically to the email address provided when placing the order.
Where this option is available, a physical version may also be sent to the address provided by the purchaser.
MOLM cannot be held liable for errors in the recipient’s contact details entered by the purchaser.
7. Validity and Use of Gift Vouchers
Gift vouchers are valid for two (2) years from their date of issue, unless otherwise stated on the gift voucher.
Gift vouchers:
- cannot be exchanged for cash;
- do not entitle the holder to receive change, unless otherwise agreed by the partner;
- may be redeemed in one or more transactions, subject to the terms established by MOLM;
- may be transferred to a third party, unless otherwise stated.
The beneficiary must present the corresponding code or document when redeeming the gift voucher.
8. Right of Withdrawal
In accordance with applicable consumer protection legislation, the purchaser has fourteen (14) days from the conclusion of the contract to exercise their right of withdrawal.
However, if the gift voucher has been redeemed, even partially, before the end of this period, the right of withdrawal can no longer be exercised.
Refunds are made using the same payment method used for the purchase, unless otherwise agreed.
9. Partners and Liability
MOLM acts exclusively as an intermediary in the sale of gift vouchers.
Services and products obtained using gift vouchers are supplied directly by the relevant partners, who remain solely responsible for their delivery, quality and conformity.
MOLM cannot be held liable for any damage, cancellations, postponements or breaches attributable to a partner.
The MOLM partner network may change throughout the gift voucher’s validity period. New partners may join the network, and some partners may cease to participate, temporarily or permanently, particularly if they cease trading or their partnership with MOLM ends.
Purchasing a MOLM gift voucher provides access to the participating partner network and does not guarantee that any particular partner will remain in the network throughout the voucher’s validity period. The beneficiary is advised to consult the updated partner list on the platform before making a booking.
The withdrawal of a partner alone does not entitle the purchaser or beneficiary to a refund or compensation where the gift voucher remains redeemable with other partners in the network. Its balance and expiry date remain unchanged.
This provision does not limit MOLM’s liability for its own breaches or any mandatory consumer rights, particularly where the gift voucher can no longer be redeemed under the agreed contractual terms.
10. Personal Data Protection
Personal data collected in connection with orders is processed in accordance with MOLM’s Privacy Policy and the General Data Protection Regulation (GDPR).
11. Applicable Law and Jurisdiction
These GTC are governed by Luxembourg law.
Any dispute relating to their interpretation or performance falls within the jurisdiction of the Luxembourg courts, subject to mandatory consumer protection provisions.